Please have a look at our frequently asked questions.


Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

For detailed information on our shipping methods; Please visit our Shipping and Returns Policies.


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Do You Ship Internationally?

Yes, we do ship Internationally. 

Will I be charged Duties and Taxes?

Taxes are applied at check-out depending to province of the shipping address. International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. La Grande Lune is not responsible for these charges if they are applied and are your responsibility as the customer.

Payment Information

What Payment Methods Are Accepted?

We offer many ways! We accept all major credit cards, PayPal and Apple Pay. We also have gift cards!

How Do I Find My Order Number?

You will receive an email after checkout with your order number. Be sure to check all inboxes as it can make its way to spam folder!

If you’ve been sent a gift, there will be a “gift receipt” with your product! You can always contact us and we can find a way to find the order number!

How do you make sure my payment is secure?

We take online security very seriously. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. We also do not store any credit card information in our website!

Do you offer gift cards?

Yes, we do offer gift cards! 

Orders & Returns

Can I return an order?

For detailed information on our returns; Please visit our Shipping and Returns Policies.

How Can I Cancel Or Change My Order?

We usually process the order really fast! You can cancel or change the order before we ship the items! We have a 2 to 5-hour window before we ship. Feel free to contact us as soon as possible.

Do I need an account to place an order?

No, we allow guest checkout. You do not need an account to order and you will still receive an order number!